FAQ

Frequently Asked Questions (FAQ)

Welcome to Encouragement For Life's Journey! We’re so glad you stopped by. Below you'll find answers to some common questions. If you don’t find what you’re looking for, feel free to reach out to our customer support.

1. What products do you sell?

We offer a variety of products that encourage and inspire your walk with the Lord. Our collection includes:

  • T-Shirts: Comfortable, high-quality shirts with designs that reflect faith, hope, love and the celebration of the gift of dogs who can teach us so much.

  • Mugs: Perfect for your morning coffee or tea, these mugs feature messages that celebrate God's love and our connection with Him and of course include dog themes sometimes.

  • Sweatshirts: Cozy and uplifting, our sweatshirts are great for chilly days and spreading positivity.

  • Wall Art: Beautiful prints to inspire and uplift, showcasing messages of faith and the love we can learn from our furry friends.

  • More: We have a few other products in the works.

2. Do your products have a specific theme?

Yes! Our products combine two major themes:

  1. Faith in the Lord: All of our designs aim to uplift, encourage and remind you of God’s love and grace.

  2. Dogs & God's Love: We believe dogs can teach us so much about unconditional love, loyalty and joy—traits that reflect God's love for us. Whether through a cute pup on a t-shirt or a dog-themed quote on a mug, each product reminds us of the deep love that God shows us through His creation.

3. Are your products made in the USA?

All of our products are designed and printed in the USA, with an emphasis on high-quality materials and craftsmanship. We also work with trusted manufacturers that align with our values. But because we do contract out to independent printing companies to print our designs onto products, we don't always have a say in where they get their base item.

4. What sizes do you offer for your t-shirts and sweatshirts?

Our t-shirts and sweatshirts currently are unisex and come in a wide range of sizes, from XS to 3XL. We aim to ensure everyone can find something that fits comfortably. Be sure to check our Size Guide on each product page to help you select the best fit for you! We don't have specific children's sizes or shirts right now.

5. How should I care for my items?

To keep your items looking great, we recommend the following care instructions:

  • T-shirts and Sweatshirts: Machine wash cold, inside out. Tumble dry low or hang dry for best results.

  • Mugs: Dishwasher safe or you can hand wash if you'd prefer. It is recommended to avoid using abrasive sponges to protect the print.

  • Wall Art: Frame and hang in a dry place away from direct sunlight to preserve the integrity of the print.

6. Do you offer gift wrapping?

We do not offer gift wrapping at this time but we do have a gift card that can be included with most of our products.

7. Do you ship internationally?

We currently ship within the USA but are working to expand internationally, so please check back. And as we expand, international shipping rates will vary based on your location, and you can view estimated shipping costs at checkout.

8. How long will it take to receive my order?

Most orders are processed within 1-3 business days. Shipping times will vary depending on your location:

  • Domestic (U.S.): 3-8 business days

You’ll receive a tracking number once your order has shipped.

9. Can I return or exchange my order?

We want you to love what you ordered! If for any reason you're not satisfied with your purchase, we offer a 30-day return/exchange policy. Please note that custom items and sale products are non-refundable. For full details, check out our Return & Exchange Policy.

10. Can I personalize my product?

Currently, we do not offer custom personalization on products. However, we’re always exploring new ways to serve our customers, so stay tuned for any updates!

12. How can I get in touch with customer service?

If you have any questions, concerns, or feedback, we'd love to hear from you! You can reach us via email at lifesjourneytogether@gmail.com

13. Do you have a newsletter?

Yes, we’d love for you to stay connected! Sign up for our newsletter to receive the latest product releases, sales and inspirational content directly to your inbox. You can subscribe at the bottom of any page on our site.

14. Can I follow your store on social media?

Yes, we'd love that. Currently, we are found on x.com:  Our Gettr, Instagram, Youtube and Pinterest social media accounts are building steam and will include those sites here in the near future. 

Thank you for visiting Encouragement For Life's Journey! We pray that our products bring you closer to the Lord and remind you of His endless love and faithfulness.